WEBSITE POLICY (hereinafter referred to as ‘Website’) is owned by Lightning Foods Pvt. Ltd (hereinafter referred as ‘Owner’). The purpose of the website is to promote and sell a range of granola and other food products from time to time. The website provides a wide range of food products. (hereinafter referred to as ‘Services’).

By accessing this Website, the User/Registered User agrees to abide by and be bound by the Terms and Conditions of the Website. The Terms and Conditions contained herein along with the Privacy Policy form an Agreement regulating our relationship with regard to the use of the Website by the User. Please read this Agreement carefully. This Agreement shall become effective as soon as any person or entity accesses this website. The User/Registered User is advised to regularly check for any amendments and/or updates to the terms and conditions from time to time.

The Website reserves the right to modify, amend and alter the terms and conditions of the Service Agreement ("Terms of SERVICE") and Disclaimer without any prior notification. The UserRegistered User is advised to regularly review the Terms of Service. If the User/Registered User does not agree with any of the Terms and Conditions and any amendments and alterations thereto, the User/Registered User must not use this Website and/or Services.

These Terms and Conditions constitute a binding legal agreement between the Owner and User/s; and govern legal rights, remedies, obligations and various other terms like limitations, jurisdiction, applicable law etc.

The Agreement between the User/Registered User and the Website shall be subject to following Terms and Conditions: -


1. Definitions:

The terms wherever used shall unless contrary, carry the meaning as given under:

a) “Agreement” means the Terms and Conditions contained herein along with any Privacy Policy of any other portals whose links are provided from the Website. It shall also include reference to this Agreement as and when amended, novated, supplemented varied or replaced.

b) “User” means and includes any person or entity who visits the Website.

c) “Registered User” means and includes a user who chooses to create a profile on the website platform by sharing personal information.

d) Confidential Information” means and includes any information provided by the User or Registered User. 

e) “Checkout” means and includes the process of adding items to the cart and proceeding to purchase the same by providing personal information such as name, address , contact number, email id or any other information that would be required for the purpose of delivering the selected items.

f) “Third Party Websites” means that it is a website that is outside the domain of the website that you are currently on.

g) “Third party logistic services” means provider of outsourced logistic services

h) “Owner” means Lightning Foods Private Limited



2. Eligibility:

Any person/entity may be required to provide certain information about themselves (such as identification, email, phone number, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date. A User can generally visit the Website in accordance with the Terms and Conditions of this Agreement.


3. Use of Contents & restrictions of the Users:

The User  agrees  not to display, upload, modify, publish, transmit, update, share or otherwise make available on the Website, any content and/or material that is unlawful, unsolicited including unsolicited email, and/or material which contains viruses, trojans, worms, files or software intended to interrupt, corrupt, destroy, limit the use, access or functionality of the Website, any content and/or material that is harmful, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic, abusive, invasive of another person’s privacy, hateful or racially, ethnically objectionable, disparaging or relating to or encouraging money laundering or gambling etc.



4. Conduct of the Users:

The User accepts and agrees that he/she/they/it are entirely responsible for compliance of all the laws, rules or regulations etc. that applies to User’s use and/or access of the Website or Services.

The User agrees not to display, upload, modify, publish, transmit, update, share or otherwise make available any content and/or material which is in violation of patents, trade mark, copyright or any other proprietary rights of other person/people.


5. Confidential Information

The Website agrees to keep the information provided by the User confidential. The Website/ Portal is secured by SSL (Secure Sockets Layer) certificate which is a cryptographic protocol designed to keep communication safe over the Internet and secure access of data is ensured with the help of this SSL certificate which protects sensitive information including but not limited to logins, passwords, account details and account holder’s information for websites during Internet communication.


6. Advertising Content

The Services may present advertisements for or links to third-party websites and/or services (“Third Party Ads”). We are not responsible, in any manner, for the availability of these Third-Party Ads or the images, messages, or other materials contained therein. Neither the Owner or any of its affiliates shall be liable for any errors in content or omissions in any Third Party Ads, nor responsible for any losses or damages of any sort incurred as a result of your participation with, use of, or reliance on any goods/products or services offered by such Third-Party Ads.


7. Applicable laws and Jurisdiction

These terms shall be governed, interpreted and construed in accordance with the laws of the Republic of India applicable from time to time. The Website, the User agrees to submit to the exclusive jurisdiction of courts located in Pune (M.S.) India for any claims, actions, demands, suits, disputes arising out of and / or in connection with Services provided by the Website/Owner. Users shall comply with all applicable local, state, national and foreign laws including laws on taxation relating to use of the Services.


8. Limitation of Liability

To the fullest extent permissible by law, in no event shall the Owner or its employees, group companies or agents be liable for any direct, indirect, special, consequential damages or damages of any other kind incurred by the User or any third party arising out of the Users access or use, or inability to access or use the Website and/or its application and/or its Services. 

The information and Services displayed through the Website, the Services may include inaccuracies or typographical errors. Additionally, a possibility exists that unauthorised additions, deletions and alterations could be made by third parties to the Website. Although the Website attempts to ensure the integrity and the accuracy of the Website, it makes no guarantees whatsoever, technical or otherwise, as to the correctness or accuracy of the Services and videos displayed on the Website and their quality.

The Website tries to ensure that the information and Services mentioned on the Website is correct, reputable and of high quality, however, it does not accept responsibility if this is not the case. The Website and/or Owner shall not be held liable and/or responsible for any errors or omissions or for the results obtained from the use of such information or any technical problems the User may experience from the information and/or Services displayed on the Website.

In any event, the Owner shall not be held liable for any loss or damage including without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.

The User expressly agrees that the Website and/or Owner are not responsible and/or liable for any threatening, defamatory, obscene, unlawful, harmful, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. The User specifically agrees that the Website and/or Owner shall not be held responsible and/or liable for any content/data sent using and/or included in the Website or Service by any third party/parties.

NOTWITHSTANDING anything contained herein, in any event, the liability of the owner, financial or otherwise, shall be limited to the amount paid by the User and shall not exceed the sale value.


9. Disclaimer

The details and/or information provided on the Website are strictly for professional purpose only. Every effort is made to keep the Website up and running smoothly and efficiently. However, the Owner takes no responsibility for , and will not be held liable for the Website being temporarily unavailable due to technical issues beyond our control.


10. Warranty & Indemnification

This Website is provided by on “AS IS” and “AS AVAILABLE” basis without express or implied warranty or condition of any kind. The User will use the Website at his/her/their own risk. The Website disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability.

The details and/or information provided by the Owner make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website and/or the information contained on the Website for any purpose. Any relation the User places on such information are therefore strictly at their own risk.

The User agrees that the Owner is not held responsible or held liable for any transaction between the User and third-party providers of third-party applications or Services provided through the Website. As with any purchase of any Services/products through any medium or in any environment, the User will use his/her/their own judgment and exercise caution where appropriate. No advice or information whether oral or in writing received from the User of the Website shall create any warranty on behalf of the Website in this regard.

The User agrees to indemnify, defend and hold harmless the Owner from any suits, claims, losses, fines, penalties, damages, liabilities, demands, expenses including, but not limited to, reasonable legal expenses and accounting fees arising out of and/or in connection with any violation and/or act and/or omission committed and/or alleged to be committed by the User or Subscribed User.


11. Shipping

The products are shipped via third-party logistic carriers and while we aim to dispatch your order within two working days the logistic carrier may  be subject to certain unforeseeable circumstances and may take longer than the expected time/date of delivery. However our aim is to ensure that the product reaches your door step within 4 to 8 working days.


12. Intellectual Property

The User/s acknowledge and accept that unless otherwise expressly stated, all the content on the Website including, but not limited to Content, Links, Photos, Sounds & Video, software, script, trade names, trademarks, logos, labels, service marks and/or any other proprietary marks are either owned by the Owner or licensed thereto. No information, content or portion uploaded on the Website shall be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purposes not expressly permitted by Website. It is the policy of the Website and/or Owner to terminate in its sole discretion, accounts of Users in appropriate circumstances found repeatedly infringing the rights of Owner of copyright, trademark or other intellectual property rights. The Website, its Services, its application and all the content is protected by copyright, trademark and other relevant laws of India.


This privacy policy is for  and the privacy policy is served by the owner of the Website Platform i.e. This privacy policy governs the privacy of its User/Registered User that choose to use it.

The platform can be accessed by visiting . The Platform showcases a wide range of food products and provides a platform for ease of customers to know about the products and avail purchasing such goods. An individual or entity automatically becomes a user once they access .

The privacy policy informs the User/Registered User of policies and procedures regarding collection, use and disclosure of personal information that we receive from Users. The owner of Platform reserves the right to change the provisions of the privacy policy from time to time without any prior notice and restrict Users to access the website Platform upon the owner’s sole discretion.



 1) Information Collected

A User/Registered User is required to provide personal information at the time of registration or checkout on  by providing his/her/their email address/Google Account/Facebook or any such Account. The Website Platform may collect personal information from those who access it.  While registering or during checkout , the Website Platform asks for the personal information of the User that is personally identifiable like name, address, mobile number, e-mail address, shipping address or any other information required to deliver the products. The Website Platform may collect any information which is required to store and verify.

There is certain information which is also collected automatically such as Internet Protocol (IP) address, browser type, access time etc. IP Address is received automatically from the User’s/Registered User’s internet service provider and recorded into the owner’s or its agency’s server logs.

2) Information use

The Website Platform uses information like Internet Protocol (IP) address, browser type, access time and the User’s personal information to maintain the quality of its service.


3) Information Sharing and Disclosing Personal Information to Third Parties

Any personal information or non-personal information may be disclosed to owner’s other companies, agents, service providers or other companies  including but not limited to working for the owner like processing payments, provision of data storage, hosting the Website Platform, marketing the owner’s services, organizing audits , performing web analysis and with trusted third party logistic carriers.

Additionally,  reserves the right to disclose the User’s personal information, without notice, if required to do so by any law for the time being in force or if it is necessary to comply with legal process prevailing in the country or if it is necessary to protect the rights and property of the Website Platform  or to protect the rights and property of other Users of the Website.


4) Information Security

The Website Platform follows General Data Protection Regulation (GDPR). The Website secures the personal information provided by the User on computer servers in a controlled and protected environment to prevent loss, misuse, unauthorised access, disclosure, alteration and destruction of the information. It is necessary that Users keep their personal information including, but not limited to, email address and password confidential and must not share it with anyone to prevent unauthorised use or access of their personal information. The owner shall not be held responsible for any misuse of the Website by the Users. Misuse of the Website Platform data by the Users includes but not limited to sharing the data, selling data, providing incorrect information, removing/erasing records, intentional tampering with data. The owner shall not sell, trade or lease collected information without the User’s consent.


5) Access to Minors does not knowingly collect personal data from minors, without the approval of a parent or other authorised person. If we become aware that a minor has registered without such approval, we will expunge any related Personally Identifiable Information of such minor from our records.


6) Third Party Payment Processing

The Website Platform provides you with the ability to pay Online  for its goods/services using a credit card, debit card, net banking, UPI  through a third-party payment processing service provider. Please note that our service provider – not  – collects and processes your credit card information and we will not be liable for any damages of any kind arising from the use of this website or any partner website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

7) Use of Cookies

A cookie is a small text file which is automatically created on the hard disk of your computer by a web page server. Cookies are not used to run programs or transmit viruses to your computer. Cookies are uniquely assigned to the User and can only be read by a web server in the domain that issued the cookie to the User. our website Platform does use cookies.

8) Grievance Officer

In Accordance to the Information Technology Act, 2000 In case of any complaints, the same can be redressed to the following person.


  Name : Mr. Gaurav Chandel

  Lightning Foods Pvt Ltd

  Contact : +91 7796697177

  Email :


9) Contact Us

If you have any questions about this Privacy Policy, please contact us at

Email :

Our postal Address: Lightning Foods Pvt. Ltd FL-402, Ganga Melrose, SN- 60A/1/2/1B Ghorpadigaon Sopan Baug Pune, Maharashtra, India, 411001.

Mobile: +91 7796697177


1) Returns
We do not accept any returns.



2) Refunds

We at Rootivate follow a principle of transparency and therefore if we are satisfied and find that the product you received was damaged or has crossed its shelf life, you will have to write and inform us about the same within 24 hours from the receipt of your delivery by sending an email to addressing your issue specifically along with you order reference number. Any refund shall be initiated within 18 working days from the receipt of such an email to your bank account, subject to ascertaining authenticity.The customer agrees not to dispute the decision made by and accepts its decision.


3) Cancellation by

 We reserve the right (without the interference of any external person/entity) to refuse or cancel any order under certain circumstances. Some situations may include the following:

 a. cancellation due to limitations on quantities available to purchase

b. errors in the product or pricing information (if any)

c. problems identified by the payment gateway and fraud avoidance department

d. And any force majeure conditions apply:

 It means an event beyond the control of the Authority and the Owner, which prevents it from complying with any of its obligations under this Contract, including but not limited to:

d.1 act of God (including but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);

d.1.2 war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;

d.1.3 rebellion, revolution, insurrection, or military or usurped power, or civil war;

d.1.4 contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;

d.1.5 riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or

d.1.6 acts or threats of terrorism.

d.1.7 Any pandemic related situations

We shall get in touch with you if  any additional information and/or verification is required. If your order has been cancelled after your payment has been processed, the said amount shall be credited to your bank account.

  1. We at Rootivate strictly adhere to the highest standards of quality and therefore ensure that the delivery of our products is made through trusted logistic partners. We ship through out the week except for Sundays & public holidays.
  2.  We strive to have your order delivered within 4-7 working days from the receipt of confirmation. However this is subject to your payment method not being flagged by our fraud detection mechanisms and/or any other exceptional or unforeseeable circumstances as the case demands. 
  3. We request you to check all addresses and pin codes carefully and correctly before placing your order with us.
  4. Any discrepancy caused as a result of providing incorrect or incomplete shipping addresses or pin code at the time of check out shall void the guarantee provided by us.The customer will then have to bear any charges related to the new order in such circumstances.